We want every vSeeBox order to arrive as expected and perform properly. If something isn’t right, we’re here to review the situation and help you find a solution.
Once your package has been delivered, you have a 30-day window to reach out to us if there are any concerns with your order.
We encourage customers to check their items promptly after delivery so that any issue can be addressed in time.
We review return requests on a case-by-case basis. In general, items are more likely to be approved if they:
If these conditions are not met, a return may not be accepted.
Some requests fall outside of our return scope, including:
Please note that unapproved returns may not be processed.
Before sending anything back, please contact our team so we can review your case.
When reaching out, include:
Our team will guide you with the next steps if your request qualifies.
Return shipping responsibility depends on the situation:
Using a tracked shipping service is strongly recommended.
Returned items are checked once they arrive.
If the return meets our criteria, we will proceed with a refund to your original payment method. Processing usually takes a few business days, depending on your payment provider.
If you have questions about your order, return eligibility, or next steps, feel free to contact us anytime.
We’re here to assist you and make sure your experience with vSeeBox is handled properly.
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