Every order goes through a preparation stage before shipment. This stage includes order verification, inventory confirmation, packaging, and carrier arrangement.
Standard handling time is 1 to 3 business days from the moment payment is successfully completed.
Orders placed after the daily cutoff time, or during weekends and public holidays, will begin processing on the next available business day.
Cut-off time is set at Monday - Friday: 9:00 AM - 6:00 PM (EST).
We currently support delivery within the United States and Canada.
Shipments are fulfilled through established logistics providers such as UPS and FedEx. Carrier selection is determined based on destination, package size, and service availability at the time of dispatch.
Once an order has been handed to the carrier, transit time begins.
For clarity, the overall delivery timeline is structured as follows:
Handling Time (1–3 business days) + Transit Time (varies by region) = Total Delivery Time
Estimated transit ranges:
United States: approximately 1–5 business days after shipment
Canada: approximately 2–7 business days after shipment
These timeframes are estimates and may vary due to carrier operations, weather conditions, or regional logistics constraints.
Shipping charges are applied based on order value and must remain consistent across all checkout and marketing platforms.
Standard policy is:
Orders below 50 USD: 10 USD shipping fee
Orders of 50 USD or above: free shipping
Shipping fees displayed at checkout are final and must match all platform listings without discrepancy.
For international shipments to Canada, import duties, customs fees, and applicable taxes are determined by local authorities.
Unless otherwise stated at checkout, customs duties are the responsibility of the buyer.
We do not control or collect import taxes charged by destination countries, and these fees are not included in the product or shipping price.
Under normal conditions, orders are processed and shipped within the stated handling time. However, delays may occur due to inventory fluctuations, address verification requirements, peak season volume, or carrier-related disruptions.
When delays occur, the following steps are taken:
Customers will be informed of the updated order status
A revised estimated delivery schedule will be provided
Reasonable resolution options may be offered depending on the situation, such as reshipment or cancellation if applicable
Orders may be canceled before they are shipped and fully processed.
Once an order has entered the shipping stage or has been handed to the carrier, it is no longer eligible for cancellation and will follow the return policy instead.
Items that have been opened or used after delivery may not qualify for full refund eligibility.
Certain external events may affect delivery performance. These include severe weather, transportation disruptions, customs inspections, carrier limitations, or other circumstances beyond operational control.
In such cases, shipment timelines may be extended. While support assistance and tracking updates will be provided, responsibility for delays caused by these external factors is limited.
If a product does not meet expectations after delivery, customers may refer to the official return policy for eligibility and instructions. All return requests are subject to review before approval.
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